Shipping policy

 

At A1 Equipment, we aim to deliver your order quickly, safely, and with complete transparency. Please read the information below to understand how and when your order will arrive.

 

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📦 Order Processing

 

• Orders are processed Monday to Friday, excluding UK bank holidays.

• We aim to dispatch all orders on the same working day, where possible.

• Orders placed after 2:00pm, or on weekends and bank holidays, will be processed the next working day.

• During peak periods (e.g. Christmas or promotions), processing times may be slightly longer.

 

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🚚 UK Delivery Options & Costs

 

UK Mainland

 

 

Important notes:

 

• Next working day delivery applies to orders placed before 2:00pm, Monday to Thursday.

• For Saturday Delivery (before 12pm) order before 12pm on Friday

• Orders placed after the cut-off time will be dispatched the next working day.

• Delivery times are estimates and not guaranteed, as parcels are handled by third-party couriers.

• All services exclude weekends and UK bank holidays unless stated otherwise.

 

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Remote Areas & Offshore Locations

 

Next-day delivery does not apply to the following areas:

• Northern Ireland

• Scottish Highlands

• Scottish Islands

Northern Ireland deliveries:

• Estimated delivery time: 5–7 working days

Additional delivery charges may apply for remote or offshore locations. 

 

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📍 Order Tracking

 

• Once your order has been dispatched, you will receive a shipping confirmation email.
  

• Please allow up to 24 hours for tracking information to update.

 

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📦 Delivery Information

 

• Orders are delivered to the address provided at checkout. Please ensure all delivery details are correct.

• If a delivery attempt is missed, the courier may leave a calling card or arrange redelivery.

• We cannot accept responsibility for delays caused by incorrect or incomplete address information.

 

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⚠️ Delays & Delivery Issues

 

While we work with trusted courier partners, delivery times are estimates and may be affected by:

• Weather conditions

• Courier network delays

• Seasonal demand

If your order has not arrived within the expected timeframe, please contact us and we will investigate promptly.

 

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❗ Food & Perishable Items

 

Please note:

• Ready-made food items are dispatched with care but are non-returnable.

• If food items arrive damaged or incorrect, please contact us as soon as possible after delivery.

 

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📞 Contact Us

 

If you have any questions about shipping or delivery, our team is happy to help:

Email: sales@a1equipment.co.uk
Phone: 0208 202 3928