FAQs

In what condition are your products?

All items we sell are new unless otherwise specified.

 

Do you rent out your machines?

No. Our machines are currently only for sale. 

 

Which countries do you ship to?

UK only (until further notice).

 

Will VAT be added at the checkout?

Yes.

 

Will shipping cost be added at the checkout?

Yes, except for orders over £100.00 in UK Mainland.

 

Which methods of payment do you accept?

We accept PayPal and all major credit cards, including:

• Visa Credit
• Visa Debit
• MasterCard Credit
• MasterCard Debit
• JCB
• Visa Electron
• Maestro
• Amex

 

Will I receive a confirmation email after placing an order?

Yes, you will receive an email confirming that we received your order and payment.

 

Can I modify or cancel my order?

Yes. Please contact us on sales@popcornandcandyfloss.com and we will advise you accordingly.

 

Will I be able to track my order?

You will receive an email with tracking details once your items have been shipped.

 

The product I want is sold out. Are you planning to re-stock it?

Please contact us on sales@popcornandcandyfloss.com and we will advise you accordingly.

 

How soon will my order be processed?

We aim to ship all orders the same day (excluding weekends and bank holidays). Should there be any delay, you will be notified.

 

What currencies do you accept?

GBP - Pounds Sterling.