Frequently Asked Questions

How to self-serve and find what you need online. If you still have a query,please also consider using our web chat facility where a member of our team will try to assist.

When can I collect my order?

Click & collect order can be picked up as soon as it is placed – packed upon arrival, see our operating hours at the bottom of the page (please contact us if unsure whether item(s) is available for collection)


Do I need an account to place an order?

No, you can check out as a guest, but creating an account makes future orders quicker and easier.


My tracking hasn’t updated; will my order still arrive?

Yes. Occasionally, DPD tracking information can take up to 24 hours to update. In some cases, the parcel may already be in transit or even out for delivery before the tracking reflects this. Please rest assured that your order is still on its way.

Can I change or cancel my order?

If your order hasn’t been dispatched yet, contact us as soon as possible and we’ll do our best to help.

Do you rent out your machines?

No. Our machines are currently only for sale.

Which countries do you ship to?

UK only (until further notice, see more here).

I received the wrong item or it was broken on arrival, what do I do?

You can return goods within 30 days if they’re not what you expected (see more here)

What if my machine needs repair?

Contact us with details, and we’ll advise how to inspect and service your machine.

Most of our machines include a one-year parts and labour warranty in the UK.

We also sell a wide range of original manufacturer spare parts is available for equipment.

How are frozen goods packed to avoid defrosting during delivery?

Our frozen products are carefully packed using insulated packaging and food-grade ice packs to maintain a consistently low temperature during transit. This ensures the goods remain frozen or appropriately chilled throughout delivery, preserving both quality and safety until they reach you.

Can’t find the answer you need? Use the FAQs search bar at the top or send us an email with your question.

Contact Us

Contact Hours:

Monday - Friday 9:00am - 5:00pm
Saturday - Sunday: Closed